widbd Privacy Policy — How We Handle Your Personal Data

Introduction

This Privacy Policy ("Policy") explains how widbd ("widbd", "we", "us", "our") collects, processes, stores, shares, and protects the personal data of individuals ("you", "your", "Player") who visit or use the widbd website and gaming platform available at widbd.ws and its associated subdomains (the "widbd Platform"). By registering an account on the widbd Platform or by continuing to use the widbd Platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and consent to the data practices described within it.

widbd operates in the Bangladesh market and processes personal data in accordance with applicable data protection principles. This Policy applies to all registered and guest users of the widbd Platform, including players accessing widbd from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and all other regions of Bangladesh.

Information We Collect

widbd collects personal data in several ways: directly from you when you register or use the platform, automatically through your device and browser when you access the platform, and from third-party sources where permitted. The categories of personal data we collect include:

• Identity and contact data: full name, date of birth, residential address, email address, and mobile number provided at registration or updated in your widbd account profile.
• Verification data: copies of government-issued identity documents (such as a National Identity Card or Passport) submitted as part of the KYC verification process. This data is collected to verify your age and identity as required by our responsible gaming and anti-fraud obligations.
• Financial data: payment method details used for deposits and withdrawals on widbd, including bKash wallet numbers, Nagad account references, Rocket mobile banking identifiers, and bank account details where applicable. widbd does not store full payment credentials; transaction references are retained for compliance and dispute resolution purposes.
• Transaction and gaming data: records of all deposits, withdrawals, wagers placed, games played, bonus offers claimed, and the outcomes of those gaming sessions. This data forms part of your widbd account history and is used for account management, regulatory compliance, and responsible gaming monitoring.
• Technical and device data: IP address, browser type and version, operating system, device identifiers, screen resolution, referring URLs, and pages visited on widbd. This data is collected automatically to ensure platform security, detect fraud, and improve the user experience.
• Communications data: the content of any messages you send to widbd via our support channels, including support chat transcripts and email correspondence. This data is retained to manage your support requests and to improve our customer service quality.

How We Use Your Information

widbd uses the personal data we collect for specific, defined purposes only. We do not use your personal data for any purpose beyond those described in this Policy without your explicit consent. Our primary purposes for processing your data are:

• Account registration and management: to create and maintain your widbd player account, verify your identity, process your KYC documentation, and manage your account settings, preferences, and profile information.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment methods, to maintain accurate financial records, and to manage refunds, disputes, and chargebacks in compliance with our payment partners' requirements.
• Platform operation and improvement: to operate, maintain, and improve the widbd Platform; to monitor platform performance and uptime; to diagnose technical problems; and to develop new features that better serve Bangladesh players, including improving the performance of the platform on mobile browsers used in Bangladesh.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, money laundering, and other prohibited activities on the widbd Platform. widbd employs automated monitoring systems and may flag accounts for manual review where suspicious patterns are detected.
• Responsible gaming: to monitor player activity for indicators of problem gambling, to facilitate the use of deposit limits and self-exclusion tools, and to comply with our responsible gaming obligations. widbd takes its duty of care towards players seriously and uses data to identify players who may need support.
• Marketing communications: to send you promotional offers, bonus notifications, and news about widbd — but only where you have opted in to receive marketing communications from us. You can withdraw your consent to marketing communications at any time by contacting widbd support.

Legal Basis for Processing

widbd processes your personal data on the following legal bases, depending on the specific purpose and type of data involved:

• Contractual necessity: processing that is necessary to perform the contract between you and widbd — including account registration, payment processing, game access, and customer support. Without this processing widbd could not operate your player account.
• Legal obligation: processing that widbd is required to carry out in order to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and financial record-keeping obligations.
• Legitimate interests: processing carried out on the basis of widbd's legitimate business interests, including fraud detection and prevention, platform security, and improving the widbd Platform experience for Bangladesh players, where those interests are not overridden by your privacy rights.
• Consent: where widbd relies on your consent to process your personal data — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of any processing carried out before withdrawal.

Sharing Your Information

widbd does not sell your personal data to third parties. widbd may share your personal data with the following categories of recipients only where necessary and on a need-to-know basis:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and other payment processors are provided with the minimum financial data necessary to process your transactions. These providers operate under their own privacy policies and are subject to applicable financial regulations.
• Game technology providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi and other game studios whose content is served on the widbd Platform may receive technical session data necessary to deliver their games. These providers do not receive your full personal profile.
• Regulatory and law enforcement authorities: widbd may disclose your personal data to competent authorities where required by law, court order, or regulatory obligation — for example, in the context of an anti-money laundering investigation or a fraud inquiry. widbd will take reasonable steps to notify you of such disclosure unless prohibited from doing so by law.
• Service providers and technical partners: companies that provide hosting, analytics, security monitoring, customer support software, and other technical services to widbd may process your data on widbd's behalf, strictly under data processing agreements that bind them to handle your data securely and only for the purposes instructed by widbd.

Cookies and Tracking Technologies

widbd uses cookies and similar tracking technologies to operate and improve the widbd Platform. The types of cookies we use include:

• Essential cookies: these are strictly necessary for the widbd Platform to function. They manage your login session, keep your game session active, and protect the platform against cross-site request forgery. You cannot opt out of essential cookies without affecting your ability to use widbd.
• Analytics cookies: widbd uses anonymised analytics data to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data does not identify you personally and is used solely to improve the widbd Platform experience.
• Preference cookies: these cookies remember your platform preferences — such as language settings — to improve your experience on return visits to widbd.

Most mobile browsers allow you to control cookies through their settings. Disabling all cookies may prevent some features of the widbd Platform from working correctly. widbd does not use advertising or behavioural targeting cookies.

Data Retention

widbd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, and to comply with applicable legal and regulatory obligations. The specific retention periods that apply to your data depend on the type of data and the purpose for which it is held. In general: account data is retained for the duration of your active account plus a minimum period following account closure to comply with financial record-keeping obligations; KYC and identity verification documents are retained for the period required by applicable anti-money laundering regulations; transaction records are retained for the period required by applicable financial regulations applicable in Bangladesh.

When your personal data is no longer required, widbd will securely delete or anonymise it. Where data cannot be immediately deleted due to technical constraints, widbd will ensure it is quarantined and protected until it can be securely destroyed.

Your Privacy Rights

As a widbd player, you have the following rights in relation to the personal data that widbd holds about you. To exercise any of these rights, please contact widbd support at [email protected]:

• Right of access: you have the right to request a copy of the personal data that widbd holds about you. widbd will respond to verified access requests within a reasonable timeframe.
• Right to rectification: if any personal data that widbd holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You may also update certain account details directly through your widbd account settings.
• Right to erasure: in certain circumstances you have the right to request that widbd delete the personal data it holds about you. This right is subject to exceptions where widbd is required to retain your data by law or where retention is necessary for the establishment, exercise, or defence of legal claims.
• Right to object to marketing: you have the right to object to widbd processing your personal data for direct marketing purposes at any time. If you exercise this right, widbd will cease processing your data for marketing purposes immediately.
• Right to withdraw consent: where widbd processes your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

Data Security

widbd takes data security seriously and implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and the widbd Platform, encrypted storage of sensitive account data, access controls that limit internal access to your personal data on a strict need-to-know basis, regular security assessments and penetration testing of the widbd Platform, and monitoring for suspicious access patterns and potential data breaches.

While widbd takes all reasonable precautions to secure your personal data, no online platform can guarantee absolute security. If widbd becomes aware of a data breach that is likely to result in a risk to your rights and freedoms, widbd will take prompt action to contain the breach and will notify affected players in accordance with applicable data breach notification obligations.

Children's Privacy and Underage Access

The widbd Platform is strictly for adults aged 21 and above. widbd does not knowingly collect personal data from anyone under the age of 21. If widbd discovers that it has inadvertently collected personal data from a person under 21, it will delete that data immediately and close the associated account. If you believe that widbd may have received personal data from an underage individual, please contact widbd support at [email protected] immediately. Parents and guardians in Bangladesh are encouraged to use device-level parental controls to prevent underage access to online gaming platforms.

Changes to This Privacy Policy

widbd may update this Privacy Policy from time to time to reflect changes in our data practices, the widbd Platform, or applicable law. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where required, notify registered widbd players by email or via an in-platform notification. Your continued use of the widbd Platform after the updated Policy has been published constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you should stop using the widbd Platform and may request voluntary account closure by contacting widbd support.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way widbd handles your personal data, please contact our support team. All privacy-related enquiries will be handled by a member of the widbd team and responded to within 30 days.

Our Privacy Commitments to You